Warranty & Conditions
Warranty, shipping and payment conditions
Payment must be done in full and confirmed through transfer slip by bank or Western Union to continue with shipping.
Shipping cost to Australia, Europe, Asia and other countries by TNT or FED Ex and depends on weight of purchased items. Within UK by Royal Mail. Within USA by priority mail.
Ecorette Asia warrants to the original purchaser of the E-lites Electronic Cigarette. The USB charger, wall charger, car charger and the E-lites acrylic pack.
All model batteries and atomizers are CONSUMABLE items, and as such are warranted for 60 days from the date of purchase, thereafter replacements may be purchased from the online store.
During the warranty period, Ecorette Asia will, at our discretion, repair or replace (with a new or reconditioned part) components that are defective.
This warranty does not apply to defects resulting from misuse, improper or inadequate maintenance, inproper charging or use of alternative charging adapters, or unauthorized modification.
This Limited Warranty gives the original purchaser specific limited rights, in addition to those rights under applicable local law.
Ecorette Asia makes no other express or implied warranty or condition whatsoever, whether written or oral, and expressly disclaims all warranties and conditions not stated in this Limited Warranty. To the extent allowed by the local law of jurisdiction outside of the Asia Ecorette disclaims all implied warranties of merchant ability and fitness for a particular purpose. For all transactions, any implied warranty of condition of merchant ability, satisfactory quality, or fitness for a particular purpose is limited to the duration of the express warranty set forth above, and never more than the warranty conditions. Some states or countries/regions do not allow a limitation on how long an implied warranty lasts or the exclusion or limitation of incident or consequential damages for consumer products. In such states, or countries/regions, some exclusions or limitations of this Limited Warranty may not apply to the purchaser
HOW TO CLAIM
We will always endeavour to have your E-lites products repaired and returned back to you as soon as possible. In order to do this, we request your full cooperation with respect to the warranty claim instructions below. Contact E-lites Asia to determine if you need to return the product. Do not return a product to E-Lites or the sales merchant you purchased the product from without first contacting E-lites Asia.
Visit Instructions and Guidesand thoroughly review the instructions & video provided. If the problem persists, email a brief description along with your payment number to contact.
Pack the items to be returned securely using the original packaging material (where possible).Please also enclose the following: a) your original sales receipt b) Your name, return address, contact telephone/fax numbers, c) email address and d) reason for returning the item. Return the product as stated above to the address given to you via email, after following the above proceedure. Shipping charges to E-lites are your responsibility. COD shipments will not be accepted by Ecorette, and we will not accept items which have not been shipped as directed above.
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Quality Assurance & International Warranty
E-lites electronic cigarette products are rigorously tested and subjected to both Quality Control & CE Assesment. Ecorette Asia E-cigarettes have all relevant Safety Certificates (CE & RoHS). Making Them Legal To Sell & Use In The UK, USA, EU, AUS, Asia, SA and many other countries. E-lites e-cigarette Products Are Globally Patented & Trademarked.
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